Shipping Policy

Last updated: October 22, 2026

At Trishna Rock & Gems, we want your crystals, gemstones, jewellery, and other treasures to arrive safely. This Shipping Policy explains how we process and deliver orders placed through trishna.ca.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, holidays, and other operational factors. Orders may take longer to process during promotions, peak shopping periods, or unexpected disruptions.

Please ensure your shipping address and contact details are accurate when placing your order.

2. Shipping Rates and Free Shipping

Available shipping methods, applicable fees, and estimated delivery times will be displayed at checkout where available.

Free shipping within Canada is available on qualifying orders of $100 or more, where indicated at checkout. Eligibility may depend on the shipping destination, selected shipping method, and any exclusions stated in the applicable offer.

Shipping promotions cannot be combined unless expressly stated.

3. Delivery Estimates

Delivery estimates are provided for guidance and are not guaranteed.

Actual delivery times may vary depending on the destination, carrier, weather conditions, public holidays, customs processing, and other circumstances outside our control.

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery schedules.

4. Tracking Your Order

When tracking is available, shipping confirmation and tracking details will be sent to the email address provided at checkout.

Tracking information may take some time to become active after the carrier receives the shipment.

Please use the tracking link provided to check your shipment's progress.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges, delays, or delivery complications may occur because of incorrect or incomplete address information, subject to applicable law.

6. Delayed or Missing Packages

Although we make reasonable efforts to ensure orders are dispatched properly, delays can occur during transit.

If your order has not arrived within the estimated delivery window, please check your tracking information first and then contact us for assistance.

If a package appears lost or tracking has stopped updating, we may work with the shipping carrier to investigate the shipment.

Your rights and any remedies available under applicable consumer protection laws remain unaffected by this policy.

7. Damaged Packages

Please inspect your order when it arrives.

If your products arrive damaged, contact us promptly through our Contact Us page. Include your order number, a description of the issue, and clear photographs of the packaging and affected items where possible.

We will review the information and work with you to determine the appropriate next steps in accordance with applicable law.

8. International Shipping

International shipping availability, costs, and delivery estimates depend on the destination and the options offered at checkout.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

Customs processing may also cause delays beyond our control.

9. Shipping Restrictions

Some products or destinations may have shipping restrictions due to carrier requirements, local regulations, or product characteristics.

If we cannot fulfill an order to the selected destination, we will contact the customer regarding the available options.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing or has been shipped. Any cancellation, refund, or other remedy will be handled in accordance with our applicable policies and consumer protection laws.

11. Contact Us

If you have questions about shipping, tracking, or delivery, please contact us through our website.

Trishna Rock & Gems
Website: https://trishna.ca
Contact Us: https://trishna.ca/pages/contact

Thank you for shopping with Trishna Rock & Gems!